![]() I was promised that the university card would be the card that would be charged however I was charged to my personal card for 7 rooms- each room costing over $30 of the price agreed upon. We used a credit card authorization form through a university to pay for the rooms but I used my personal card to hold the rooms. Another one of our rooms had a broken bed that was not possible to sleep on, another room had no blankets or sheets. ![]() We were given another single room but that room had bug beds. They gave us two single rooms instead but the first single room was already occupied. Once we showed up on Friday, two of our seven reserved rooms had been given away. I had to go all the way up the line and have my original call reviewed to get our original rates. Thankfully I caught the mistake and called back that Thursday and they changed it to Friday but increased our rates by almost $30 per room. Reserved 7 double rooms for a Friday but the rooms were booked for a Thursday. It is free to join and includes exclusive offers from Extended Stay America and hundreds of your favorite brands, no points required! Refunds over 100USD will be refunded by check within 14 days of departure.Visit esa.com/extendedperks to join the Extended Perks rewards program. ![]() After satisfactory inspection at check out, room deposit will be refunded. If no valid credit card or guest is paying cash, a cash room deposit in the amount of 100USD per stay per room is collected. Savvy business and leisure travelers find our hotel the convenient, affordable, smart choice.Hotel requires a valid credit card on file upon check in for incidental charges or damages to guest rooms. Free grab and go breakfast, onsite laundry facilities, free WiFi, and a fully equipped kitchen in each of our 100 suites make traveling easier, while flat screen TVs with premium channels and a pool add relaxation and recreation. At Extended Stay America, only 8 miles from Jacksonville, guests find a friendly home away from home, whether they stay a day, a week or a month.
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